WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Frequently Asked Questions

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

Which days do you ship?

vapor-rage.com warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 2:30pm EST (1:00pm for orders shipping to Canada).

How will my package be shipped?

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no vapor-rage.com logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address. International orders do include a commercial invoice for customs documentation, which appears on the outer packaging. The invoice includes a packing list indicating: Tax ID, Item, Item Weight, Item Value (Price), and Item’s Country of Origin.

How long will it take for my order to arrive?

vapor-rage.com's Shipping Policy features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). Most orders shipping to the USA will arrive in just 2 to 3 business days with our standard shipping method. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.

Who is your shipping carrier?

We ship with FedEx, FedEx Express, and the United States Postal Service (USPS). Orders shipping within Canada will ship via USPS and FedEx.

Do you take payment over the phone?

Yes, you can place your order via phone by calling vapor.com's Customer Service team at (702) 547-6737. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card.

01. The Return

RETURN TO SENDER

If an exchange order is shipped and returned by a mail carrier for issues of non-delivery, we will make attempts to contact the customer to resolve the issue. Orders held longer than 72 hours will be deconstructed and placed back into inventory and store credit will be issued to the relevant customer’s account. An email will also be sent to the customer notifying them of the credit issuance.

HOLDING INELIGIBLE ITEMS

Customers are responsible for paying shipping costs and fees for items that they mail to us that we deem are ineligible for returns and/or exchanges. We are not responsible for paying for the shipping costs and fees incurred by shipping items back to the purchaser. If any items included within a return order are deemed ineligible for a return credit or an exchange, we will attempt to contact the customer to return those items. If the customer cannot be contacted or is not responsive, we will hold those items for no longer than 10 days after our first attempt at contact with the customer before disposing of those items.

Returns/Exchanges Policy

ELIGIBILITY FOR RETURNS (Available to Wholesale Accounts) AND EXCHANGES (Available to Wholesale and Retail Accounts) A Wholesale Account return order will only be accepted if the following conditions are met: · All of the items within the order are not physically damaged and show no sign of physical use unless defective. · All of the accessories originally enclosed with the purchased item(s) are included and enclosed with the purchased item(s) and in perfect condition. · The order was returned within 30 days from the delivery date. · Expired, broken, incorrect, and/or missing items (not included defective) within the order must be reported within 48 hours of the order’s original delivery date. · A completed Return Order Form is included with the return order.

ADDRESS VERIFICATION

If we cannot ship an exchange order to an address for any reason(s) including but not limited to an incomplete or inaccurate address given, we will hold the items in that order for 72 hours and attempt to contact the customer. After 72 hours we will cancel and deconstruct the order and issue store credit to the customer’s account.

BUYER'S REMORSE (Wholesale Accounts)

Items that are determined by the buyer to be unwanted after purchase must be sent back to us within 48 hours of delivery, must be unopened and in salable condition. Items that are included in the list of non-returnable items are not eligible for a refund or exchange, even if they are unwanted. Also, please note that all Buyer's Remorse returns are subject to a restocking fee.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.