(no returns or exchanges)
ELIGIBILITY FOR RETURNS (Available to Wholesale Accounts) AND EXCHANGES (Available to Wholesale and Retail Accounts)
A Wholesale Account return order will only be accepted if the following conditions are met:
· All of the items within the order are not physically damaged and show no sign of physical use unless defective.
· All of the accessories originally enclosed with the purchased item(s) are included and enclosed with the purchased item(s) and in perfect condition.
· The order was returned within 30 days from the delivery date.
· Expired, broken, incorrect, and/or missing items (not included defective) within the order must be reported within 48 hours of the order’s original delivery date.
· A completed Return Order Form is included with the return order.
The following items may not be returned or exchanged (All Accounts)
· E-liquids (Third Party and/or Premium House E-Liquid)
· Used or open Tanks and/or Rebuildable Atomizers.
· Coils and Pods
· Alternative Products
· Disposables (Puff Bars, Mojos, Ryze, etc.)
· Items with manufacturer’s visual defects including but not limited to lining gaps, small chips in the paint, and off-color resin.
HOLDING INELIGIBLE ITEMSCustomers are responsible for paying shipping costs and fees for items that they mail to us that we deem are ineligible for returns and/or exchanges. We are not responsible for paying for the shipping costs and fees incurred by shipping items back to the purchaser.
If any items included within a return order are deemed ineligible for a return credit or an exchange, we will attempt to contact the customer to return those items. If the customer cannot be contacted or is not responsive, we will hold those items for no longer than 10 days after our first attempt at contact with the customer before disposing of those items.